Guest Information
Cancellation Policy
Understand our cancellation policies and refund procedures before you book.
Cancellation Policy Types
Each home carries one of three policies. The one that applies to your stay is shown on the property’s own page and on your booking confirmation.
Flexible
Full refund for cancellations made within 48 hours of booking.
- Cancel within 48 hours of booking for full refund
- Cancel 5+ days before check-in for full refund
- Cancel 3-5 days before check-in for 50% refund
- No refund for cancellations within 3 days of check-in
Moderate
Standard cancellation policy for most properties.
- Cancel within 24 hours of booking for full refund
- Cancel 7+ days before check-in for full refund
- Cancel 5-7 days before check-in for 50% refund
- No refund for cancellations within 5 days of check-in
Strict
Stricter policy for peak seasons and special properties.
- Cancel within 24 hours of booking for full refund
- Cancel 14+ days before check-in for 75% refund
- Cancel 7-14 days before check-in for 50% refund
- No refund for cancellations within 7 days of check-in
Special Circumstances
Force Majeure
In cases of natural disasters, pandemics, government restrictions, or other force majeure events, we may offer flexible cancellation options beyond our standard policies. Contact our support team for assistance.
Medical Emergencies
If you need to cancel due to a medical emergency, we may request documentation and review the case for possible exceptions to our standard cancellation policy.
Flight Cancellations
If your flight is cancelled by the airline, please provide documentation and contact us as soon as possible. We will work with you to find the best solution.
Property Issues
If the property becomes unavailable due to issues on the host’s end, you will receive a full refund and assistance in finding alternative accommodation.
Need Help with Cancellation?
Our support team is available 24/7 to assist you with cancellations and refunds.